Privacy Policy

Welcome to the RSC Chemical Solutions Internet site (this "Site"), of Radiator Specialty Company. Radiator Specialty Company wants you to know what information we learn about you when you visit this Site, what we do with that information and any other information you voluntarily provide us through this Site or by other means and how you can view or change the information we have. This privacy policy describes our information collection and use practices on this Site. It does not apply to information you might provide on another site operated by us, or one of our partners or affiliates, nor does it apply to information you may provide to us through other forums, including offline or through electronic mail. 


There are two types of information that we can learn about you as you browse and use this site. Each type of information can be used in a different way. 

1. Internet-related information – generic statistical and demographic information that we gather passively from visitors to the Site.
2. Personal Information that you provide by completing the contact form.


We collect Internet-related Information from visitors to our Site, including the referring URL, your IP address, which browser you used to come to the Site, your connection type/speed, the country, state or province, the pages of our Site that you viewed during your visit, the duration of your visit and any search terms entered on our Site, for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our Site. We use a technique called data tagging to collect web site traffic information. Data tagging works by embedding tags on the website that transmit relevant data to a centralized data collection facility. The data tags are a small piece of JavaScript code that transmits page-specific information via query string parameters. These tags provide feedback on customers' traffic patterns throughout their online sessions, including which pages or specific URLs a customer views while using the Site. We use your Internet-related Information to diagnose problems with our servers and software and to administer our Site. We may share aggregated statistics about pages viewed on our Site, demographic information and other browsing information with third parties to enrich your visitor experience. We do not tie the information gathered by data tagging to our visitors' personally identifiable information. 


If you provide information about yourself by registering on a page, filling out a survey, entering a promotion (including contests, sweepstakes, offers and rebates) or otherwise voluntarily telling us about yourself or your activities, we will collect and use that Personal Information to respond to your request, and for other business purposes, including identifying consumer preferences and improving our products and services and the content of this Site. We may also contact you by email, regular mail, fax, text message, or telephone from time to time with information about our new products and services, special offers, upcoming events and changes to this Site. If you do not wish to be contacted by all or any of these methods, you may let us know by sending an email message to . Please be sure to give us your exact name, email address, mailing address, phone number, and your detailed request so we can respond appropriately. 


We will not share your Personal Information with our affiliates and business partners with whom we have joint marketing arrangements. We will also not share your information with other third parties or companies posted on this Site. 

We employ other companies to perform certain functions on our behalf and services related to the design, maintenance and improvement of this Site and our database and related systems. These companies have access to your information. Regardless of whether you have provided us with consent, we will share your information with those companies that perform certain functions on our behalf under contract to us, and as may be necessary to comply with the applicable laws, police investigations, or in legal proceedings where disclosure of such information is relevant and permitted by law.  


On this Site, we may provide as a convenience to you links to other websites, including sites operated by partners, our associates, independent third parties, or us. These links are provided as a convenience to you. Each website has its own privacy practices, as described in that site's privacy policy. Those practices may be different than the practices described herein, and we urge you to read each website's privacy policy carefully before you use or submit information to that site. Additionally, to the extent that you follow a link to a website operated by an independent third party, please be aware that we exercise no authority or control over that third party, and cannot and are not responsible for any information that you may submit at that site. 


Your Personal Information will be kept in a database held on servers kept in a physically and technologically secure environment located in Indian Trail, North Carolina, U.S.A., accessed only by authorized personnel or contractors who are bound to keep your information confidential. We have in place procedures for training our employees about their obligations under this Privacy Policy, disciplining them for failure to follow this Policy. We also have in place internal procedures to confirm general company compliance with this Policy. 

Your information will be transferred to Radiator Specialty Company, located in Indian Trail, North Carolina, United States of America, which location may be outside of your own country, and by providing us with your information, you are consenting to such transfer. Although we will use all reasonable efforts to safeguard the confidentiality of any Personal Information collected, we will not be liable for disclosure of Personal Information obtained due to errors in transmission or the unauthorized acts of third parties. 


This site uses session cookies to remember your browsing preferences during your site visit. The Site will only function properly if Cookies are enabled. Cookies are very small files that are placed on your computer to store information about your visit to and use of this Site. The session cookie is stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from the user's computer. They will store information in the form of a session identification that does not personally identify the user. 

We reserve the right to change or update this policy at any time by posting a notice that we are changing our privacy policy or by sending an e-mail message to previously registered visitors. 


If you need information or have any questions or concerns about this Privacy Policy or our use of your Personal Information, or wish to review all of your Personal Information, you may contact the site administrator via e-mail at or via mail at: 

Radiator Specialty Company
600 Radiator Road
Indian Trail, NC 28079-5225

This policy is effective as of November 1, 2009